“We work with Corpedia to get advice on best practices and how other companies do things – based both on our industry and in general.”
– Anthony M. Tocco,
Chief Compliance Officer
- Utility services industry
- Nearly 10,000 employees
- Approximately half of employees represented by unions
- Operates additional non-utility subsidiaries
Maintaining and Tracking 100% Training Completion with a Custom LMS and Courseware
Our client’s utility subsidiaries, Detroit Edison and MichCon, provide electric and gas utility services to more than three million residential, business, and industrial customers throughout Michigan. Together, DTE Energy and Corpedia developed a custom code of conduct training course to align with DTE Energy’s values and objectives. Corpedia then created a custom LMS to help DTE Energy monitor and track completion of training initiatives among their employees and unionized workforce.
In the highly-regulated energy industry, DTE Energy wanted to improve their efficiency and effectiveness in implementing, monitoring, and tracking of employee participation in their enterprise-wide, training program. It was important to the company that they establish a strong ‘tone from the top’ to communicate the importance of their code of conduct through efficient and complete ethics and compliance training.
In 2005, Tocco was appointed to establish and lead DTE Energy’s newly formed compliance office. After a thorough review of the company’s current policies and procedures and industry best practices, Tocco decided to start from scratch and engaged Corpedia for direction and implementation. Corpedia created a custom LMS to help DTE Energy monitor and track completion of training initiatives. According to Tocco, “the learning management system is hosted by Corpedia but we have the ability to monitor internally. Our analyst monitors activity and performs appropriate follow-up when we are within the Code of Conduct training time period. This information is then reported to senior management and respective Board committees.”
DTE Energy has maintained 100% training completion every year since implementation due to their ability to monitor and track completion through the custom LMS. Additionally, Corpedia’s custom courseware development process ensures that content and learning-aids are specific to their organization which received positive feedback from the DTE Energy board members.
Additional outcomes of DTE Energy’s implementation and training initiatives include:
- Conflicts of Interest and Disclosure Statement segues into training
- Relevant corporate policies are linked to throughout the course
- Better employee engagement through inclusion of case scenarios as a means to reinforce desired behaviors
- Employee and facility images give further ownership to employees
A Union Workforce Success Story
DTE Energy employs approximately five-thousand union workers who, prior to 2009, did not participate in mandatory code of conduct training. According to Tocco, the workers had a collective bargaining agreement and other employment standards and felt they were not under the auspice of DTE Energy’s Code of Conduct. Tocco felt differently, and after learning that other utility companies in the energy industry required their union workforce to undergo mandatory training, he pitched the notion of mandatory code of conduct training for union workers to his CEO and upper management who agreed.
Tocco, along with representatives from Legal, Ethics and HR, then engaged in a conversation with union leadership, focusing on the importance of educating all employees and the details of a mandatory training process. Tocco further explained, “we gave [union leadership] the opportunity to tell us if there was anything in the training that was inconsistent with their collective bargaining agreement. We mutually came to an agreement and have since successfully trained 100% of our union and non-union workers.”
Learning Management System & Third-Party Integration
Corpedia’s Learning Management System (LMS) is a full application and hosting technology used to track employee training progress. While our courseware can be hosted on any AICC- or SCORM-compliant LMS, Corpedia’s LMS can be configured to integrate seamlessly with your corporate website or intranet, and customized to reflect your brand.Learn more about Learning Management System & Third-Party Integration
Whether your organization seeks a traditional training curriculum or desires to engage employees with short, hard-hitting vignettes, Corpedia’s team of specialists can create engaging courseware that fulfills your organization’s specific training goals and accurately reflects your organization’s culture. Our programs reinforce critical concepts, and our delivery and reporting capabilities make tracking employee completion and compliance…Learn more about Custom Courseware
Code of Conduct Training Courseware
Your organization’s code of conduct is the foundational compliance and ethics program document tying key guidelines and policies to your organization’s values and ethical commitments. Initiating a training program around your organization’s code of conduct is the next step in implementing a successful and measureable compliance and ethics program.Learn more about Code of Conduct Training Courseware
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